Terma aims to think differently when conceiving its radiator designs and the Ribbon T is a statement piece with its coiled plates around central steel columns. Ribbon T does not emulate any other standard towel rail and takes its influence from mainland European commercial radiator designs from the yester years. Ribbon T features unique horizontal bars which over shoot the uprights to form the battery like appearance of its industrial design. The Metallic Grey colour from Terma has a matt, rough texture. This type of colour/finish is unique for electric radiators. Terma offers a 150x50mm colour chip of this finish should you wish to see the colour prior to purchase. Ribbon T can also be fitted as dual fuel - whereby it can run on the central heating in the winter and as electric in the summer. You simply need a Terma heating element and the Terma Integrated Valve with Immersion Tube (no T piece required with this valve) to easily install as dual fuel (930h = 600w element) If your pipework comes through the wall Terma suggest fitting 3 Axis Corner Valves for a neat finish where the valves do not protrude forward of thr towel rail and they run in line parallel with the bars at the bottom. Ribbon T is supplied with a complimentary large cleaning brush to easily clean between the plates.

• Free delivery (UK Mainland, Northern Ireland/Highlands/Islands)
• Once dispatched, all orders are sent on a Next Working Day delivery service
• We deliver between 8am and 6pm
• Contact us to delay delivery/request a specific day

• Limitless (that's right, no time limit!) returns
• Free of charge: either we will collect/send a returns label, or we'll refund your postage costs.
• Returns (for reasons other than damage or faults) can only be accepted if the item is returned in the original packaging and has not been fitted or used in any way.
• Whilst all our products pass strict quality standards, on very rare occasions, you may find an item arrives damaged. We ask that when you receive your order, you inspect the packaging before signing and note any damage when signing for it or refuse the delivery, with damage as the reason. Please contact us if you have any issues.
• If you find damage after you have signed for your delivery, please contact us with images of the damage as soon as possible.
• Once the damage has been reported, we'll either replace the item completely free of charge or refund you in full.

1. How can I contact you?

   You can message us on live chat. We aim to reply in one minute, between 9am - 5:30pm. After 5:30pm, we'll create a ticket and get back to you asap.

2. Where do you deliver?

   We deliver to the whole UK and Northern Ireland - including the highlands and islands. We are currently unable to offer international delivery.

3. Who will deliver my order?

   Our 4 main couriers for UK Radiators products are Royal Mail, DPD, APC and Tufnells. Your courier will depend on the size and weight of the items on your order.

   For example, a pair of valves will be sent to you with Royal Mail, whereas a column radiator will be sent with Tufnells.

   Tracking is provided for all orders dispatched from our warehouse.

   If you order a Terma product, your item(s) will be coming directly from their warehouse.

   The couriers they use are Stop Start and Parcelforce, and tracking is provided where possible.

4. Can I choose a specific time or day for my delivery?

   If, for any reason, you would like to delay your delivery, please contact one of the customer service team as soon as you have placed your order, who will be able to assist you.

   We are currently unable to request specific delivery time slots with our couriers.

   Some of our couriers will advise you of a smaller time slot for your delivery, but unless otherwise stated, deliveries can take place any time between 8am and 6pm.

5. Can I upgrade my delivery?

   Once dispatched, your order is sent on a next working day delivery service. This is the fastest available service, so we are unable to upgrade your delivery any further.

6. Can I send orders to a different address?

   You can change the shipping address to a different address if your billing address matches what's registered against your payment method.

   However, this can only be done when placing the order.

   We are unable to change the delivery address after the order has been placed and dispatched. In this instance, the order would need to be cancelled and refunded, and a new order placed with the correct delivery address.

Read more FAQs