Coronavirus and UK Radiators: How we are working
We have actioned the following:
- Our office staff have been successfully working from home since Thursday the 12th of March. This has allowed the customer services team to continue to deal with your enquires to the same standard as they were previously, as well as our web developers and content teams being on hand to fix any technical issues quickly and efficiently.
- The warehouse team continue to work on-site, but are operating with additional hygiene steps. We have provided flexibility to their working hours to ensure that they are well-rested and to minimise the risk of infection as much as possible.
- Our suppliers and courier partners are also currently operating as normal. We continue to maintain frequent communications with them to ensure if any issues should arise, we can be proactive rather than reactive.
How our customers may be affected:
There are two areas in which we feel our customers' experience with us may be affected:
- Our products are manufactured in various locations around the world, and there have been some shipping delays which resulted in extended delivery dates to our customers. We are doing everything possible to minimise these delays and ensure all of our customers are kept up to date with the progress of their orders.
- Our order returns process is an operation that requires a significant overlap between the office and warehouse staff. With these teams now operating in separate locations, this process has naturally become slower than normal. We ask that if you do return all or part of your order, please could you include your order number or any return reference we have provided. This helps us to identify each return quickly and issue you your refund. If you are affected by the slowing down of this process, we do sincerely apologise and thank you for your patience.
We would like to thank you for your custom, understanding and patience during these challenging times. We hope that the information above answers some questions you may have, but most importantly, reassures you that we are doing everything we can. We continue to act based on Government advice, and will update our blog with any changes that may impact our customers.
If you have any concerns regarding your order and how the pandemic may affect it, please contact our customer services team on 0333 006 8227 or by email at sales@ukradiators.com
Stay safe and positive,
UK Radiators.
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UPDATE 24/03/2020:
- Unfortunately, Kartell UK have made the decision to close all of their UK distribution warehouses and offices until further notice. Therefore all Kartell UK (K-Rad) designer radiators and accessories will be Out of Stock on the website. These will still be available to purchase and will be dispatched once the supplier reopens. Select compact radiators are available in limited quantities.
- Longer lead times are now in place on all Stelrad Radiators, as well as Danfoss, Neomitis and Honeywell Heating Controls. Meaning these products will now be delivered to you in 6 working days.
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UPDATE 26/03/2020:
- Unfortunately, Reina have made the decision to close until further notice. Therefore all Reina products will be Out of Stock on the website. These will still be available to purchase and will be dispatched once the Reina reopens.
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UPDATE 27/03/2020:
- Carisa have made the decision to close until further notice. Therefore all Carisa products will be Out of Stock on the website. These will still be available to purchase and will be dispatched once Carisa reopens.
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UPDATE 21/04/2020:
- Carisa and Reina have implemented Social Distancing within their warehouses and therefore their products are now available to purchase on the website again.
UPDATE 02/08/2021:
- We are happy to let you know we're back to work as usual. We would like to thank you all for your understanding and support, it means a lot to us.
