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Help

Delivery:

We want you to receive your item(s) with speed and efficiency, and if your delivery address is in the UK, it completely free of charge.

Delivery times:

When browsing products on our website, you will see the product availability. In stock items will display a lead time such as "1-3 working days". Availability is dependent on the manufacturers stock levels and the information shown can vary. Whilst every endeavour is made to ensure the stock availability refelected is accurate and we use live stock feeds to do this, there is a small delay of up to 15 minutes for stock levels to update and so there may on occasion be discrepancies.

All of our delivery times are subject to availability. If a product is out of stock and there is a known restocking date, then this information is displayed. Occasionally an item may not have a restocking date yet, in this instance if you call us on 0333 006 8227 our team will work to find out an estimated restocking date for you. If you wish to pre-order an out of stock item, you can do so by adding the item to basket and checking out in the normal way. We will then pre-allocate the incoming item(s) and dispatch them to you as soon as we have them.

International Deliveries:

Unfortunately, at this time we are unable to offer international delivery.

Checking your items:

As with any deliveries made by couriers, parcels go through multiple transfers at various depots. This can lead to the occasional damaged item and so we ask that when you receive tour order, you inspect the packaging before signing and note any damage when signing for it.

 

Free & Unlimited Returns:

It is of high importance to us that you are more than happy with your purchase and the service that you receive from UK Radiators. Therefore, to give you added peace of mind when making your purchase, in addition to our 100% Money Back Guarantee and outstanding product guarantees all of our products are covered by our Free & Unlimited returns policy.

What this means for you:

If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records. We will then collect the item free of charge (or ask you to dispose of it) and replace it or refund you in full. Please note: We cannot accept returns for damaged items if they have been used or fitted in any way, except for by prior arrangement with ourselves.

If you wish to return an item for any other reason, you may do so free of charge provided that it is returned in the original packaging and has not been fitted or used in any way.

To return your item, you can contact our customer service team in one of the following ways:

  • Calling us on 0333 006 8227
  • Replying to your order or delivery email
  • Sending an email to sales@ukradiators.com
  • Using the contact form at the bottom of this page

We want your chosen item to be exactly as you expected so if your item is damaged, faulty or you have simply changed your mind, our customer service team is there do what they can to ensure you are happy with your purchase for many years to come.

Get in touch
If you have an enquiry about a product, or you wish to discuss an issue with your account or order, please get in touch below and a member of our team will be mor ethan happy to help