Privacy policy
Last updated: July 31, 2025
-
UK Radiators Privacy Policy
This Privacy Policy explains how UK Radiators Limited ("we", "us" or "our") collects, uses and shares your personal data when you use our website or purchase goods or services from us, including installation services provided by our partner WarmZilla.
Introduction
UK Radiators Limited ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use and share your personal data when you use our website or purchase goods or services from us. We process personal data in accordance with the UK General Data Protection Regulation (GDPR) and related data‑protection laws. We are the data controller for personal data collected via our website and in connection with orders for goods. When you purchase installation services, we share your details with WarmZilla Limited, which acts as a separate data controller for the installation element of your order . You can contact us at sales@ukradiators.com or 0333 006 8227.
Definitions
-
Personal Data – information that relates to an identified or identifiable individual (e.g., name, address, email address, phone number).
-
Usage Data – data collected automatically through your use of our website, such as IP address, browser type, pages visited and time spent on pages.
-
Cookies – small files placed on your device that store information about your browsing. For more details, see our Cookie Policy.
Data We Collect
We collect personal data that you provide to us when you place an order, create an account, contact us or subscribe to our marketing communications. This typically includes your name, billing and delivery addresses, email address and telephone number. When you purchase installation services, we may also collect information about your property and photographs of the installation area to help WarmZilla assess the job . We also collect Usage Data through cookies and similar technologies to help us analyse website traffic and improve our services.
How We Use Your Personal Data
We use your personal data for the purposes described below. We will only process your personal data when we have a lawful basis to do so under the GDPR (e.g., performance of a contract, legal obligation, legitimate interests, or your consent).
-
To provide and maintain our service – including fulfilling your order and providing customer support.
-
To manage your account – to allow you to access different functionalities of the website.
-
For the performance of a contract – to develop, comply with and undertake purchase contracts for products or services you have ordered.
-
To contact you – to communicate with you by email, telephone, SMS or other electronic means regarding your order, account or other service‑related matters.
-
To provide marketing communications – to send you news, special offers and information about similar goods or services unless you opt out.
-
To manage your requests – to handle enquiries or requests you submit.
-
To deliver targeted advertising – to develop and display content and advertising tailored to your interests, working with third‑party vendors.
-
For business transfers – to evaluate or conduct a merger, restructuring or sale of our assets.
-
For analytics and improvements – to analyse usage trends and improve our services.
-
To arrange and fulfil installation services – when you purchase installation, we will share your personal details with our installation partner WarmZilla so they can schedule and perform the installation . WarmZilla may contact you directly, request photographs of your property and coordinate delivery of installation materials .
-
For other purposes – such as data analysis, improving our products and marketing campaigns.
Sharing Your Personal Information
We may share your personal information in the situations described below:
-
With service providers – we share your information with third‑party service providers who assist us with payment processing, analytics, marketing and other functions.
-
With affiliates – we may share information with our parent company, subsidiaries, joint‑venture partners or other companies under common control.
-
With business partners – we may share your information with business partners to offer you certain products or services.
-
With other users – when you interact in public areas of the website or via social media.
-
With your consent – we may disclose your information for any other purpose with your consent.
-
With our installation partner WarmZilla – **** If you purchase installation services, we will share your contact details, order information and details of your property with WarmZilla Limited so they can provide the installation. WarmZilla may also share your information with third‑party delivery companies to deliver installation materials. WarmZilla acts as a separate data controller and will process your data in accordance with its own privacy policy, which is available at https://www.warmzilla.co.uk/pages/privacy-policy .
We may also disclose your personal data to comply with legal obligations, protect our rights, prevent wrongdoing or in connection with business transfers (e.g., merger or acquisition).
Retention of Your Personal Data
We retain personal data only for as long as necessary to fulfil the purposes set out in this policy. We may retain personal data for a longer period if required to comply with legal obligations, resolve disputes or enforce our agreements.
Transfer of Your Personal Data
Your data may be processed at our operating offices and other locations where the parties involved in processing are based. This may involve transferring your data to countries outside the UK or EEA. We take reasonable steps to ensure that any such transfers comply with applicable data‑protection laws and that your data remains secure.
Security of Your Personal Data
We use appropriate technical and organisational measures to protect your personal data, but no method of transmission or storage is completely secure. We strive to use commercially acceptable means to protect your data but cannot guarantee absolute security.
Your Data Protection Rights
Under the UK GDPR, you have various rights regarding your personal data, including:
-
Right of access – to request copies of your personal data.
-
Right to rectification – to request correction of any inaccurate or incomplete data.
-
Right to erasure – to request deletion of your personal data in certain circumstances.
-
Right to restrict processing – to request that we restrict the processing of your personal data in certain circumstances.
-
Right to object – to object to our processing of your personal data based on legitimate interests or direct marketing.
-
Right to data portability – to request that we transfer the data we have collected to another organisation or directly to you, under certain conditions.
You can exercise these rights by contacting us at sales@ukradiators.com. When you purchase installation services, you may also need to exercise your rights directly with WarmZilla regarding the data they control .
Children's Privacy
We do not knowingly collect personal data from children under 16. If we become aware that a child has provided personal data, we will take steps to remove that information.
Links to Other Websites
Our website may contain links to third‑party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of every site you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time. If we make material changes, we will notify you via the website or by email. The date of the latest revision will appear at the top of this policy.
-
