Steel offers the lowest price tag compared to other materials, but it also offers the most diversity in terms of colour and style. Steel is malleable which allows towel rails to be efficient because they can be physically designed to better pass heat from the water inside to the space around them (this is a radiator's job after all, despite some thinking that its job is to “store” heat). The heat output is also good, the proof is in the pudding with this one - would steel be the most common radiator material if the heat output was rubbish? Steel is a highly durable material which is important as towel rails are going to be the victims of some knocks and bangs over time and you want them to withstand that.

The straight ladder towel rail has been a firm favourite for many years in the bathroom radiator world. The ladder name signifies the run of horizontal tubes connected by two vertical tubes (these are called collectors). “Straight” – sometimes known as flat, simply means that the horizontals bars run straight across between collectors and when looking at the towel rail from the side, it is completely flat. So, they are great for compact bathrooms where every millimetre counts

Anthracite is a high-end variety of coal noted for the purity of its carbon and the dark grey smoke it emits when burning. It’s also one of our customers’ most popular picks for a modern-looking towel rail that looks as good as it functions. The smoky matt finish you achieve with this colour is quite unlike any other and produces a stylish effect with even the most minimalist design. As we become more conscious of our surroundings, tastes shift from the functional and the merely decorative to something combining qualities of both, and anthracite towel rails certainly tick all of the boxes.

This central heating/hot water towel rail is one that is plumbed into your homes central heating system. Whether you have a Combi boiler, gravity fed (conventional) system or a system with a cylinder, you can install this heated towel rail.

This towel rail has G1/2” connections at the base of either side of the towel rail and so the valves required will depend on your pipework (which is why they aren’t provided with the towel rail):

• For pipework coming from the wall to the bottom of the rail, use angled or corner valves (angled, for a valve head that sticks out into the room and corner for a valve head that’s tucked under the rail).
• For pipework coming from the floor and up to the bottom of the rail, use straight valves.

There are a few different types of valves available for you to choose from: Manual Valves provide easy on/off control – simply turn the valve by hand to allow the water from your central heating to pass through into the radiator or towel rail, just like a tap! These are commonly used with towel rails because of their ease, but that doesn’t mean you have to choose manual – unless your main boiler thermostat is located in your bathroom, which is unlikely. Thermostatic Valves provide multi temperature control of the radiators in your home – saving energy and money! These valves have sensor mechanisms inside that shut off the flow of hot water to the radiator when the room temperature reached the desired level!

All of our towel rails are supplied with everything required to hang the rail on the wall (brackets & masonry fixings) as well as a chrome bleed valve and blanking plug for the top of the rail. For ultimate style we recommend you also purchase some colour matching pipe covers, either match the colour to the towel rail or the valves!

• Free delivery (UK Mainland, Northern Ireland/Highlands/Islands)
• Once dispatched, all orders are sent on a Next Working Day delivery service
• We deliver between 8am and 6pm
• Contact us to delay delivery/request a specific day

• Limitless (that's right, no time limit!) returns
• Free of charge: either we will collect/send a returns label, or we'll refund your postage costs.
• Returns (for reasons other than damage or faults) can only be accepted if the item is returned in the original packaging and has not been fitted or used in any way.
• Whilst all our products pass strict quality standards, on very rare occasions, you may find an item arrives damaged. We ask that when you receive your order, you inspect the packaging before signing and note any damage when signing for it or refuse the delivery, with damage as the reason. Please contact us if you have any issues.
• If you find damage after you have signed for your delivery, please contact us with images of the damage as soon as possible.
• Once the damage has been reported, we'll either replace the item completely free of charge or refund you in full.

1. How can I contact you?

   You can message us on live chat. We aim to reply in one minute, between 9am - 5:30pm. After 5:30pm, we'll create a ticket and get back to you asap.

2. Where do you deliver?

   We deliver to the whole of the UK and Northern Ireland - including the highlands and islands.

   We are currently unable to offer international delivery. However, you can place an order for collection and arrange to have a courier of your choice collect the order and delivery it to you.

3. Who will deliver my order?

   Our 2 main couriers for UK Radiators products are DX Express and ArrowXL. Your courier will depend on the size and weight of the items on your order.

   For example a pair of valves will be sent to you with Royal Mail, whereas a Column radiator will be sent with ArrowXL.

   Tracking is provided for all orders dispatched from our warehouse.

   If you order a Terma product, your item(s) will be coming directly from their warehouse.

   The couriers they use are Stop Start and Parcelforce, and tracking is provided where possible.

4. Can I choose a specific time or day for my delivery?

   If, for any reason, you would like to delay your delivery, please contact one of the customer service team as soon as you have placed your order, who will be able to assist you.

   We are currently unable to request specific delivery time slots with our couriers.

   Some of our couriers will advise you of a smaller time slot for your delivery, but unless otherwise stated, deliveries can take place any time between 7am and 7pm.

5. Can I upgrade my delivery?

   Once dispatched, your order is sent on a next working day delivery service. This is the fastest available service, so we are unable to upgrade your delivery any further.

6. Can I send orders to a different address?

   You can change the shipping address to a different address if your billing address matches what's registered against your payment method.

   However, this can only be done when placing the order.

   We are unable to change the delivery address after the order has been placed and dispatched. In this instance, the order would need to be cancelled and refunded, and a new order placed with the correct delivery address.

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