UK Radiators Terms of Service

These Terms and Conditions set out the contract between you and UK Radiators Limited (trading as “UK Radiators”). By ordering goods or services from our website, you agree to be bound by these Terms. They replace any previous terms on our website and apply to the purchase of goods and installation services.

Promotion terms and conditions

The BF2025 promotional code excludes installation services. Cannot be used in conjunction with any other discount code. 

1. Application

1. These Terms and Conditions ("Terms") apply to the purchase of goods and services by you (the "Customer" or "you"). We are UK Radiators Limited (trading as UK Radiators), a company registered in England and Wales under number 8127674 with registered office at Unit C, Caxton Court, Newcomen Way, Colchester, Essex CO4 9TG (the "Supplier", "we", "us", or "our"). You can contact us at sales@ukradiators.com or 0333 006 8227.
   
   

2. By ordering goods or services from us you agree to be bound by these Terms and warrant that you are a consumer, are eligible to enter into a contract and are at least 18 years old.
   
   

3. Installation services – We now offer installation of radiators through our partner WarmZilla Limited. Where you purchase installation, a contract will also arise between you and WarmZilla for the installation work. WarmZilla’s terms apply to the installation portion of your order, and UK Radiators acts as a reseller and collects payment on WarmZilla’s behalf .
   
   

4. Paid delivery options – Standard UK delivery remains free, but you may choose paid delivery services such as nominated‑day or Saturday delivery. Available options and charges are displayed at checkout .
   
   

2. Interpretation

In these Terms:

1. Consumer means an individual acting for purposes wholly or mainly outside his or her trade, business or profession.
   
   

2. Contract means the legally binding agreement between you and us for the supply of Goods and/or Services.
   
   

3. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in your order.
   
   

4. Durable Medium means paper or email or any other medium that allows information to be personally addressed to the recipient and stored and reproduced unchanged.
   
   

5. Goods means the goods advertised on the Website that we supply to you.
   
   

6. Order means the Customer’s order for Goods or Services from the Supplier as submitted following the step‑by‑step process on the Website.
   
   

7. Services means any installation services or other services you purchase from us .
   
   

8. Website means our website (https://www.ukradiators.com/).
   
   

9. Installation Provider means WarmZilla Limited, who carries out installation services purchased through our Website .
   
   

3. Goods

1. The description of the Goods is as set out on the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.
   
   

2. In the case of Goods made to your special requirements it is your responsibility to ensure that any information or specification you provide is accurate.
   
   

3. All Goods appearing on the Website are subject to availability.
   
   

4. We may change Goods as necessary to comply with any applicable law or safety requirement, and we will notify you of these changes.
   
   

4. Personal Information

We retain and use all personal information strictly under our Privacy Policy. We may contact you by email or other electronic means and by pre‑paid post. For further details on data processing, see Section 11 below.

5. Basis of Sale

1. The descriptions of Goods on our Website do not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we may reject it for any reason.
   
   

2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
   
   

3. A Contract will be formed for the sale of Goods only when you receive an email from us confirming the Order (the “Order Confirmation”). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.
   
   

4. Any quotation provided is valid for a maximum period of one day from its date unless we expressly withdraw it earlier.
   
   

5. No variation of the Contract can be made after it has been entered into unless the variation is agreed in writing by the Customer and the Supplier.
   
   

6. These Terms apply only to Consumers. If you are buying as a business you must contact us for different terms.
   
   

6. Price and Payment

1. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order. Prices and charges include VAT.
   
   

2. Payment can be made by credit card, debit card, PayPal or other methods as displayed at checkout.
   
   

3. Paid delivery options – Standard UK delivery continues to be free of charge. We now offer premium delivery services (e.g., nominated‑day or Saturday delivery) for an additional fee. Available options and prices will appear during checkout and the applicable fee must be paid at the time of order . Once your order has been dispatched the paid delivery charge is non‑refundable .
   
   

4. Installation charges – If you select installation at checkout, the price for installation will be shown at checkout and must be paid in full together with the price of the Goods . Payment must be received in cleared funds before we dispatch Goods or schedule installation.
   
   

5. We may offer third‑party finance options; you will be entering into a separate agreement with the finance provider. If you later cancel your finance agreement, the full balance of your order may become due.
   
   

7. Delivery

1. We will deliver the Goods to the Delivery Location within the agreed period or, failing any agreement, without undue delay and in any event no more than 30 days after the Contract is entered into.
   
   

2. Standard delivery – For most UK addresses, orders placed before 2 p.m. Monday–Friday will be delivered within 2–3 working days. Deliveries to Northern Ireland, the Highlands and Islands may take longer .
   
   

3. Paid delivery options – You may choose a premium delivery service (for example, Next Day or 2man VIP) if available. A supplementary fee applies as shown at checkout and is payable at the time of order. Such fees are non‑refundable once the order has been dispatched .
   
   

4. If we do not deliver the Goods on time, you may treat the Contract as at an end if (a) we have refused to deliver the Goods, or (b) you notified us before the Contract was made that on‑time delivery was essential, or (c) you specified a later reasonable period and we did not deliver within that period.
   
   

5. If you treat the Contract as at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
   
   

6. We do not generally deliver to addresses outside England, Wales, Scotland, Northern Ireland, Isle of Man or Channel Islands. If we accept an Order for delivery outside that area you may be required to pay import duties or other taxes.
   
   

7. We may deliver the Goods in instalments for reasons of shortage of stock or other genuine and fair reason.
   
   

8. If you or your nominee fail to take delivery of the Goods through no fault of ours, we may charge the reasonable costs of storing and redelivering them.
   
   

9. The Goods will become your responsibility from the completion of delivery or Customer collection. You should, if reasonably practicable, examine the Goods before accepting them.
   
   

8. Risk and Title

1. Risk of damage to or loss of the Goods passes to you when the Goods are delivered.
   
   

2. You do not own the Goods until we have received payment in full. If full payment is overdue we may cancel any delivery and end any right to use the Goods still owned by us.
   
   

9. Withdrawal and Cancellation

1. You may withdraw your Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason.
   
   

2. You may cancel the Contract at any time after it has been made, subject to the exceptions noted below, by informing us and returning the Goods at your own expense. We will refund the price paid in advance for those Goods, excluding any supplementary paid delivery charge .
   
   

3. Unlimited Returns Policy – We continue to offer an unlimited return period for Goods provided they are unused, uninstalled and returned in their original undamaged packaging. The policy does not apply to Goods made to your specifications or liable to deteriorate or expire rapidly.
   
   

4. Right to cancel installation – For installation services, you have the right to cancel within 14 days of placing your order. If you asked us to begin installation within that period, you must pay for any services provided up to the point of cancellation . If Goods have been delivered, we may deduct a collection charge from your refund .
   
   

5. To exercise your right to cancel, you must clearly inform us of your decision (e.g., via email or by using the cancellation form on our website). We will acknowledge receipt of your cancellation.
   
   

6. You must return the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate your cancellation. You agree to bear the cost of returning the Goods.
   
   

7. We will make reimbursement without undue delay and not later than 14 days after the day we receive back from you any Goods supplied or (if earlier) evidence that you have sent back the Goods.
   
   

8. We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.
   
   

10. Conformity and Guarantee

1. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if the Goods do not meet the following obligations. Upon delivery, the Goods will: (a) be of satisfactory quality; (b) be reasonably fit for any particular purpose for which you buy the Goods and be fit for any purpose held out by us; and (c) conform to their description.
   
   

2. We will pass on to you the benefit of any manufacturer’s guarantee. Details of the guarantee, including its duration and scope, are set out in the manufacturer’s guarantee provided with the Goods.
   
   

11. Successors and our Sub‑Contractors

Either party may transfer the benefit of this Contract to someone else; the transferring party remains liable for obligations under the Contract. The Supplier will be liable for the acts of any sub‑contractors it chooses to help perform its duties.

12. Circumstances beyond the Control of Either Party

In the event of any failure by a party due to something beyond its reasonable control:

1. the party will advise the other party as soon as reasonably practicable; and
   
   

2. the party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonably.
   
   

13. Privacy

Your privacy is critical to us. We respect your privacy and comply with data protection laws. These Terms should be read alongside, and are in addition to, our privacy policy and cookies policy. We are the data controller of the personal data we process in providing Goods to you.

1. We will identify the purposes for which we collect personal data and will only process it for those purposes.
   
   

2. We will respect your rights and implement technical and organisational measures to ensure your personal data is secure.
   
   

3. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at sales@ukradiators.com.
   
   

4. We share necessary information with our delivery partners and, where you select installation, with WarmZilla to enable fulfilment of your order . WarmZilla may share your information with third‑party delivery companies for the purposes of delivering installation materials.
   
   

14. Excluding Liability

The Supplier does not exclude liability for any fraudulent act or omission, or for death or personal injury caused by negligence or breach of other legal obligations. Subject to this, we are not liable for loss which was not reasonably foreseeable to both parties at the time the Contract was made or for any business losses.

15. Governing Law, Jurisdiction and Complaints

1. The Contract (including any non‑contractual matters) is governed by the law of England and Wales.
   
   

2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of those countries.
   
   

3. We try to avoid any dispute. If a dispute occurs, customers should contact us to seek a solution. We will aim to respond with an appropriate solution within 24 hours.
   
   

4. If your dispute relates to installation services, you should contact WarmZilla at ask@warmzilla.co.uk. WarmZilla aims to resolve complaints within 30 days.
   
   

16. Installation Services (additional terms)

The following provisions apply where you purchase installation services:

1. Quotations and information – WarmZilla provides fixed‑price quotes based on information you supply. You must ensure all information and photographs provided are accurate; incorrect or misleading information may result in additional charges .
   
   

2. Pre‑appointment obligations – You must supply any requested images of the installation area and advise of any access restrictions. Failure to provide requested information may delay your appointment or incur a redelivery charge .
   
   

3. Site access and permissions – You must provide free and safe access to your property, including water, gas (where applicable) and electricity. You are responsible for obtaining all necessary permissions (e.g., landlord consent or planning permission). If technicians cannot gain access on the agreed date, a call‑out charge may apply .
   
   

4. Scope of work – Installation services are offered in three levels.
   
   

• Straight Swap Installation – A straight swap involves replacing your existing radiator with a new one of similar size and type, meaning no changes to your existing pipework are needed. Our engineer will remove your old radiator, fit the new one in its place and ensure it is fully secured, filled and tested. This is a hassle‑free way to refresh your heating without any major work.
  
  

• Adjusted Swap Installation – If you are upgrading to a radiator of a different size or style, we will carry out minor pipework adjustments to ensure a perfect fit. This may involve extending or repositioning pipework slightly to align with the new radiator’s fittings. Once installed we will test the system to ensure everything works efficiently and that your room heats evenly.
  
  

• Brand New Installation – Where you are adding a radiator in a room or area where there was not one before, we will fit the radiator and install all necessary pipework to connect it to your existing heating system. Our engineers will assess the best route for new pipes, carry out the work neatly, and leave you with a fully operational radiator. This option is ideal for extensions, conversions or under‑served spaces.
  
  

5. Significant pipework alterations beyond these defined services or specialist access equipment may incur additional costs, which will be discussed with you in advance .
   
   

6. Delays and rescheduling – WarmZilla may reschedule your appointment due to circumstances beyond its control and is not liable for losses arising from such delays .
   
   

7. Warranty – Installation work is covered by WarmZilla’s 12‑month workmanship warranty. Any issues arising from installation should be reported to WarmZilla.
   
   

8. Liability – UK Radiators is not liable for installation services. Any installation‑related claims should be addressed to WarmZilla. Your statutory rights against the Installation Provider are unaffected .
   
   

17. User‑Provided Content

The following section mirrors the "User‑Provided Content" provisions in our existing terms of service. It is reproduced here for completeness and has not been substantively amended.

1. You understand that all information, data, or other materials that you and other users upload, post, transmit, publish, display or otherwise make available to us are your sole responsibility. This means that you, and not us, are responsible for all User‑Provided Content that you make available.
   
   

2. We do not control User‑Provided Content and do not guarantee its accuracy, integrity or quality. User‑Provided Content is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. By using our website or viewing our social media platforms, you may be exposed to User‑Provided Content that is offensive, indecent or objectionable. We are not responsible for any User‑Provided Content and will not be liable for any loss or damage caused by any User‑Provided Content or your use of or reliance on it.
   
   

3. By uploading, posting, transmitting, publishing, displaying or otherwise making available User‑Provided Content to us, you confirm that (a) you are the owner of all rights in such content; (b) you have waived all "moral rights" that you may have in such content; (c) you have the right to allow our use of the content under these Terms; (d) all content you post is accurate, does not violate these Terms and will not result in a breach of any agreement to which you are bound, does not violate any applicable law, and will not cause injury to any person or entity; and (e) you are at least 16 years old.
   
   

18. Your Grant of Licence

1. By uploading, posting, transmitting, publishing, displaying or otherwise making available User‑Provided Content, you grant us a worldwide, perpetual, non‑exclusive royalty‑free licence (with the right to sub‑license) to use, reproduce, display, perform, adapt, modify, publish or distribute such content in whole or in part in any form, medium or technology (now known or later developed) as part of or in connection with UK Radiators.
   
   

2. We may modify or adapt User‑Provided Content in order to transmit, display or distribute it over networks and to conform to the requirements of networks, services or other media. We or others may, in our sole discretion, refer to your name or other identifier you provided when posting User‑Provided Content. You promise that our publication and use of your User‑Provided Content will not infringe the rights of any third party.
   
   

3. All User‑Provided Content that you make available may be used by UK Radiators in accordance with our Privacy Policy. We reserve the right to change, condense, delete or refuse to post any User‑Provided Content in our sole discretion. We do not guarantee that you will be able to edit or delete any User‑Provided Content you have made available, and we are not under any obligation to keep such content confidential.
   
   

19. Mobile Terms of Service

The following Mobile Terms apply if you opt in to receive SMS/text messaging from UK Radiators Ltd. They mirror our existing Mobile Terms as last updated on 12 February 2024 and have not been substantively amended.

1. The UK Radiators Ltd mobile message service (the "Service") is operated by UK Radiators Ltd (“we”, “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of those changes.
   
   

2. By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of UK Radiators through your wireless provider to the mobile number you provide, even if your number is registered on any state or federal Do Not Call list. Messages may be sent using an automatic dialling system or other technology and may include both service‑related messages (e.g., order updates, account alerts) and promotional messages (e.g., promotions, specials, cart reminders).
   
   

3. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with UK Radiators. Your participation is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies and message and data rates may apply.
   
   

4. You may opt out of the Service at any time. Text the single keyword command STOP to UKRadiators or click the unsubscribe link (where available) in any text message to cancel. You will receive a one‑time opt‑out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other UK Radiators mobile message programs and wish to cancel, you will need to opt out separately from those programs.
   
   

5. For Service support or assistance, text HELP to UKRadiators or email sales@ukradiators.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a changed short code or telephone number may not be received and we will not be responsible for honouring requests made in such messages.
   
   

6. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program again. To the extent permitted by law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
   
   

7. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.